Someone tweeted me a question yesterday, “Is GPA [Grade Point Average] an accurate summary of how someone will be as an employee?” I checked the source of the tweet and — no surprise — it seems to be coming from a student. I don’t know the person but my guess is that he is either struggling and trying to rationalize his lower grades, or he’s got a high GPA and he’s trying to justify his hard work. But the question seems to be asked in a way that wants a “no” answer, kind of like a kid asking, “Do I really have to do my homework?”

Well I’m going to surprise the questioner by answering “yes,” but then I’ve got a major disclaimer to go along with my answer. That’s because I believe that GPA does in fact highly correlate with how you’ll act as an employee. Students with high grades have shown that they can:

  • Focus their energy on following directions even when the directions are unrealistic and make no sense
  • Perform as well in subjects that they can’t stand as they do in subjects they love [more…]

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The naive CIO believes all the articles telling you that it’s your duty as a CIO to prevent devices like iPhones, Android devices and tablets of all types from coming into your workplace. The naive CIO may actually believe that there is a workplace these days, even though more and more business is being conducted away from the office and maybe even away from your home city or country. The naive CIO thinks that “enterprise IT” [more…]

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8 Techniques for Dealing with Grief

September 26, 2011

In a previous article I talked about the loss of my wife and some of the things I’m going through. Since that time I’ve gotten a little better at dealing with my loss. In this article I’ll share some of the techniques I’ve been using. I think they’re applicable in dealing with any loss, whether [...]

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Grief and Disentangling

August 29, 2011

My wife Sharon passed away July 31st, and I would like to describe some of the thought process I’ve been going through for the last month. My wife’s death wasn’t sudden. She was diagnosed with ALS two years ago, and she’s been through a progressive loss of muscle control over various parts of her body. [...]

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Should You Let People Go, or Keep People and Reduce Salaries?

July 1, 2011

My friend Derek Cheshire made an interesting observation yesterday: Tell me if I’m being stupid but after reading about the Greek austerity measures I do wonder why we have to try and make hundreds of public sector employees redundant. Why not just trim pay by say 10%? At least there would be more people with [...]

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Are You Listening with Confidence or Listening with Arrogance?

June 1, 2011

Listening is one of the most important traits of a good manager. Good managers spend most of their time listening: listening to their employees describe the problems they’ve encountered, listening to what their bosses tell them to do, listening to what customers have to say about products and services. Beginning managers listen It’s easy to [...]

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8 Ways to Deal with Employee Personal Problems

May 3, 2011

There’s a naive belief among many new managers that employee personal problems should be irrelevant to job performance and therefore something that managers can ignore. We like to believe that when employees walk through the office door, all of their personal problems are left behind. To managers with this belief, employees are like robots: treat [...]

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Interview with Harwell on SerialStartups Web Site

May 2, 2011

The SerialStartups web site has posted an interview that I did with Naomi Tapia.  It’s about some of the things to consider when starting up a new company.

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No Surprises, No Rushing

March 21, 2011

People who have worked with me know that two of my biggest project principles are “No Surprises” and “No Rushing.” No Surprises Surprises are a sure sign of inadequate planning. When you do a project you have to anticipate what might go wrong as well as what might go right. Some of the things that [...]

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Future IT = Cloud + Mobile + Enterprise App Store

January 31, 2011

There’s been a lot of talk about cloud computing, and mobility has been in the news for years.  But apps and an enterprise app store are going to bring it all together to remake the face of IT. Cloud Computing Cloud computing is a method for delivering computing resource.  Its principal attributes are outsourced management, [...]

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IT isn’t about Analysis and Programming Anymore

January 6, 2011

I’ve talked about the changing nature of IT in a previous article, but it’s amazing to me how fast some of the changes are taking place. Ten or twenty years ago the key skills for someone in IT were systems analysis and programming — mostly technical skills. But more recently the need for those skills [...]

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Are You a Manager or a Leader? Who Cares! Just Do What’s Needed!

November 29, 2010

Business literature is full of distinctions that some very smart people make between a manager and a leader: “Management is doing things right; leadership is doing the right things.” – Peter Drucker “…Leaders are concerned with what things mean to people. Managers are concerned about how things get done.” – Abraham Zaleznik “Leaders are the [...]

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Two Questions to Ask After Each Project is Completed

November 8, 2010

Know what the biggest difference is between an adequate project manager and a great project manager? The great project manager always learns from every project and applies that learning to the next project. Here’s a simple technique to help you learn from every project too.  After each project completion, before you send the project team [...]

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A Manager’s Biggest Burden, and 5 Ways to Deal with It

October 25, 2010

One of the biggest surprises to new managers is the intense pressure to keep people working productively. This is especially true in a project environment like IT where employees aren’t doing the same thing day after day. Managing an organization is like being in a taxi with the meter running and only a few dollars [...]

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One Situation Where IT Magic Can Be Valuable: Requirements Definition

September 17, 2010

In my last article I talked about why IT magic is never good. Well, I guess I should have known better than to use the word “never.” In his “Thoughts by Techxplorer” blog, one of my readers came up with a pretty good exception: a situation where the thought of IT magic — but not [...]

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Why IT Magic is Never Good

September 14, 2010

I recently spoke at a conference attended by senior business and IT people from accounting firms. I described my usual view on IT Magic: that when Information Technology gets too complex, it’s perceived as magic; then there are lots of problems for IT because business people develop unrealistic expectations. In the Q&A with attendees, one [...]

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Why Cloud Computing is Good for Your Financials

August 17, 2010

Here’s the way most people justify automation of a manual process: they replace a high variable labor cost with a relatively fixed system cost.  I’ll illustrate using graphs, then show how cloud computing fits into the picture. Before: A Manual Labor-Intensive Process Before any automation, the financials for a manual process look like this: With [...]

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A Model of Job Performance

August 10, 2010

Back in 1979 I put together a model of job performance to help with some process improvements we were doing at Digital Equipment Corporation.  Here’s the model: I ran across the model when was going through some old papers, and I thought you’d like to see it.  Here’s the explanation of the model that accompanied [...]

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Why We’re in this BP Gulf Oil Mess, and What We Should Do About It

July 26, 2010

I’ve talked a lot about human nature in my articles. I believe that human nature is the biggest challenge to most successful management, and especially the biggest challenge for IT managers. Information technology is all very logical. Software does exactly what you tell it to do. Computers — for the most part — behave the [...]

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IT Governance is Like Pushing a Rope

July 13, 2010

IT governance has been getting a lot of attention lately in the press. Frankly, it bothers me, since I think that a focus on IT governance is misguided. Four years ago I wrote an article about the difference between management and leadership. In the article I said that: “… management is like pushing a rope; [...]

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Join Me August 23rd in Kansas City, Missouri

July 12, 2010

I’ll be giving the keynote at the 2010 Boomer Technology Circle Summit on August 23rd in Kansas City.  If you’re in the accounting industry, then join me for a two-hour session on “How to Demystify I.T. For Your CEO.”  For more information, go to http://www.boomer.com/?page=btcsummit

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Which Do You Have? A Job, a Profession, a Career, or a Passion?

June 28, 2010

A Job A job is an exchange of work for money: for every hour you work, you get an hour of pay. Although you might derive some satisfaction from doing the job, and you might enjoy the people you work with, the reason you do the job is for the money.  If you win the [...]

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Should You Use a Business/IT Liaison Person? No!

June 23, 2010

The question about the pros and cons of using a business/IT liaison person came up at a meeting I attended last week. I’ve got to admit some bias on this issue. Long ago I tried using a business/IT liaison person for one of my software development groups, and I wasn’t happy with the result. The [...]

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The Difference between Success and Happiness

June 1, 2010

A lot of people tend to confuse these two words. We work hard, focus on our goals, and figure that happiness will come once we achieve success. Don’t fall for this deception. Happiness Happiness is a feeling. It can be triggered by external factors — a friend, a lover, a place, an event, a food [...]

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How to Deal with Complainers — 2 Approaches

April 27, 2010

People who complain fall into two categories: those who complain because they want help in resolving a problem, and those who complain because they want sympathy. Often the complainers themselves don’t understand why they’re complaining, so it’s up to you to figure it out for yourself. The Complainer as Problem Solver The first category of [...]

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How to Deal with Complaints — 7 Steps

April 22, 2010

How do you deal with someone who complains — whether it’s a customer of your company, a customer of your department, or even an employee or family member? How do you turn the complainer into a supporter? Here are some steps to take: 1. Listen If you’re going to make the complaint go away, then [...]

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How to Create Misleading Statistics in 6 Easy Steps

March 25, 2010

Want to deceive people?  Here’s how the professionals do it: 1. Do a survey and use a biased sample population People focus on the survey result and seldom pay attention to information about your sample population.  So feel free to bias your result by surveying people you know will answer the way you want. Want [...]

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ComputerWorld Interview with Harwell on IT Centralization

March 9, 2010

ComputerWorld has published an article by Mary Brandel that includes the results of an interview I did with Mary last fall.  The article is entitled “IT centralization is back in fashion.”  You can see the article here.

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There are Only Two Reasons for Strategy

January 20, 2010
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A lot of people think that the creation of business strategy is a mysterious process — something that’s secretly practiced behind closed doors in the boardroom. There’s a lot of mysticism around strategy setting, and so we avoid it for fear that we’ll do it wrong. But there’s no magic in strategy — just as [...]

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The Bad Economy is an Excuse for Layoffs, But They Should Have Happened Earlier

December 31, 2009

I’ll let you in on a secret: Most companies have used the bad economy as an excuse for laying off people who the company wanted to get rid of anyway. Now I’m not saying that these companies haven’t had financial issues — most companies have experienced a loss of revenue as a result of a [...]

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What Penguins Know about ERP Success

December 21, 2009
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Have you ever watched a nature documentary showing penguins entering the Antarctic ocean? They gather at the edge of the water, hesitating until more penguins arrive. They look at each other as if saying, “Do you want to go first?” or “Are we ready yet?” Then finally the hesitation will end and a large number [...]

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How to Deal with a Bad Boss — 3 Approaches

December 2, 2009

You’ve got a bad boss. Maybe it was a surprise — he seemed nice during the interview. Or maybe it was a gift from higher-up in the organization — she was brought in to replace your previous boss. Whatever the reason, now you’re stuck with a bad boss, and you have to do something. There [...]

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6 Things I’d Like to Tell Your Boss about IT

November 25, 2009

I wrote a book on this subject but it focused on the management and leadership aspects of IT — not the technical stuff. Now I’m looking at doing a two-day class on IT for business executives. I’ll include the stuff from my book, but I’m trying to identify the technical topics that I should also [...]

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Getting Ready to Move using Push and Pull

November 18, 2009

My wife and I have decided to move. We originally picked our home location because it was equidistant between my work and my wife’s work. But I work from home now and my wife is retiring, so there’s no longer a good reason to stay here. Instead, we’re going to be looking for a house [...]

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The 7 Biggest Challenges of a Manager

November 11, 2009

I’ve previously written about why you might want to be a manager and the 13 skills needed by a manager. This article explains the seven biggest challenges faced by a manager. 1. Achieving a Stretch Goal The organization you’re managing is responsible for something — whether it’s performing a business process, supporting some other organization, [...]

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8 Reasons Businesses Can’t Connect Business Strategy and IT Strategy

November 4, 2009

Last week I met with a client to discuss a presentation I’m going to do for his company. The client company has a good process in place for business strategy, and they have the beginnings of an IT strategy. But they’re having difficulty connecting the business strategy and the IT strategy, and they want me [...]

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Have You “Pulled Your Goalie” in IT?

October 28, 2009

I lived in Boston during the height of the Bobby Orr days, and I got caught up in the enthusiasm that Boston felt for their Bruins. I had never seen ice hockey before I moved to Boston, and I learned the game by watching the Bruins win the Stanley Cup. One of the intriguing tactics [...]

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We’re All Biased — Learn from It

October 21, 2009

Last week I posted an article about whether younger “digital natives” or older “digital immigrants” are better at IT. In responses I saw on Reddit or that I received directly, I noticed a pattern: 1. A lot of people were disappointed (to put it mildly) that I didn’t draw a conclusion in favor of one [...]

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Who’s Better at IT? Younger Digital Natives or Older Digital Immigrants?

October 14, 2009

I was asked this question at a recent speaking engagement in Utah, and I’ve thought about it a bit more since then. “Digital natives” are people who grew up using digital technology; they used computers as children and so they never lived in a non-computer world. “Digital immigrants” grew up in a world that didn’t [...]

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Speaking Thursday, October 8th in Salt Lake City, Utah

October 5, 2009

I’ll be speaking Thursday, October 8, 2009  at a lunch meeting of the Society for Information Management (SIM) in Salt Lake City, Utah.  The topic is “How to Demystify IT for your CEO,” and I’ll be going over a lot of the material from my book.  If you’re in Salt Lake City and you want [...]

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10 Ways to Find the Truth

September 30, 2009

In my previous post I talked about the problem of determining the truth in current events (and in other areas) when we’re faced with conflicting views from thousands of media and Internet sources. In this post I’ll offer some advice for dealing with the problem: 1. Become more conscious of the assumptions that you’ve been [...]

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What Ever Happened to the “Truth”?

September 23, 2009

I grew up in the 1950′s and 1960′s when there were just three TV channels, two local daily newspapers, a few local radio stations, and no cable or satellite TV. There were no personal computers — let alone the Internet — and so our news sources were pretty limited. We each picked our standard of [...]

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In with the New — Out with the Old. A Conservation Approach to IT

September 16, 2009

Many years ago my sister Mary taught me a valuable lesson. At the time she and her husband lived in a very small apartment. But each time I visited her I was amazed by how neat everything was. There were no overflowing bookshelves, no overstuffed closets and pantries, and none of the usual clutter of [...]

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What is Cloud Computing? And Why Should You Care?

September 9, 2009

Note: This article is intended for a business audience.  For a technical explanation of cloud computing, see the sidebar below the business article. To the non-technical among us, “cloud computing” may sound like something vague and amorphous. After all, it’s a cloud, right? So that means it’s something that’s insubstantial, floating in the sky. If [...]

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12 More Ways to Spot IT Lies and Omissions in Due Diligence

September 2, 2009

I talked about Due Diligence in a previous article, and gave you 13 ways to spot lies and deception.  Here’s an additional list that’s specific to Information Technology, although you can probably see parallels in other types of due diligence: 12 More Ways to Spot IT Lies and Omissions The current solution doesn’t scale up [...]

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13 Ways to Spot Lies and Omissions in Due Diligence

August 26, 2009

We all do due diligence.  Some of us do it in mergers and acquisitions (M&A).  Some of us do it when we’re getting ready to make a major purchase like a house or a car, or when we’re getting ready to sign a contract for major home repair.  Due diligence is the research you do [...]

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IT Marriage Counseling

August 19, 2009

I’ve been comparing the IT/Business relationship to a marriage for a while now. In Chapter 12 of my book, I said: Secret 28: The Information Technology organization is your partner in creating and managing systems and data, with shared responsibilities. That partnership can be like a marriage, with both marriage partners working together to make [...]

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Irreconcilable Differences and Runaway Projects

August 12, 2009

A runaway project is like a married couple on the brink of divorce.  There are two opposing points of view, both sides are usually angry, each side blames the other, legal action is imminent, and a lot of time and money is being wasted. So why do projects go into a runaway mode? It’s usually [...]

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The World’s Economic Problems are Like 2 Cross-Wired Thermostats

August 5, 2009

Many years ago I did some work at a newly built manufacturing plant in Phoenix. The new plant was having trouble with its air conditioning system  — the administrative offices were too cold and the manufacturing shop floor was too hot. While I was there it was discovered that a mistake had been made during [...]

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4 Reasons We Disagree, and What to Do About It

July 29, 2009

You’re trying to get a new project approved, and you’re having trouble. Or you’re trying to get an employee to do things your way, and the employee keeps fighting you. Both these situations are disagreements, and the process to deal with them is similar. Why Do We Disagree? Let’s start with individual disagreements. When two [...]

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