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Leadership

You Don’t Have to Measure It to Lead It

I don’t know about you, but I’m sick of people telling me, “If you can’t measure it, you can’t manage it.” I blame this aphorism for a lot of the wasted measurement effort spent by today’s organizations. The problem with this statement is the use of the word “manage.” People see the word and assume […] Read More

The Blind Men and Information Technology

A recent article in ComputerWorld by Curt Monash reminded me of the poem about the Blind Men and the Elephant. The Computerworld article talked about different points of view from leading technology vendors. According to the article, Oracle and IBM view IT as data-centric, Microsoft views IT as people-centric, and SAP views IT as business-process-centric. […] Read More

I don’t usually like to talk about stereotypes, but it occurred to me that the stereotype about men not asking for directions applies equally well to CIOs of both genders. So let me talk about why men don’t ask for directions, and I think we’ll find some lessons that will apply to senior executives as […] Read More

Creating Wildly Successful Projects

I saw a shooting star the other day, a meteor streaking across the sky as it burned up in the atmosphere. A lot of IT projects are like that meteor: they briefly get a lot of attention, they brighten the lives of the people who observe them, but then they fade into oblivion when they’re […] Read More

Preparing for your own Hurricane Katrina

Disaster struck the southern United States last month as Hurricane Katrina did major damage to New Orleans and southern parts of Louisiana, Mississippi and Alabama. We don’t yet understand the full impact of the storm in terms of lives lost, families disrupted, and the impact on the American and global economies. But we know that […] Read More

IT Lessons from a Waitress

I went out to dinner last night to a place I’ve gone hundreds of times, and I ordered a salad that I’ve ordered many times before. The salad wasn’t as good as it's been in the past: the lettuce was old, and the dressing was watery. When the waitress asked her usual question, “How is […] Read More

The Information Technology Merry-Go-Round

The world is full of cycles. There are stock market highs and lows, periods of good weather and bad weather, even apparent cycles of good luck and bad luck. Many of the people-related cycles are caused by basic human nature. The bad part of a cycle starts when we hear bad things about a particular […] Read More

A few weeks ago there was an article in an Atlanta newspaper about George Kelling, the author of the book, Fixing Broken Windows: Restoring Order and Reducing Crime in Our Communities. Dr. Kelling has been called “the man who helped Rudy Giuliani turn around New York City” by refocusing some of the city’s priorities. As […] Read More

If You’re Stuck, Get a Jiggler

In Stephen Covey’s latest book, The Eighth Habit: from Effectiveness to Greatness, he includes the following Q&A: Q: “In your experience, what is the best question to ask people when you hire them?” A: “In my experience, the best question is to say ‘Starting with your earliest memory, what did you really like doing and […] Read More

Logic isn’t always the Logical Choice

When we come into this world as babies, we believe that the earth revolves around us, and from the way that most parents treat their newborns, I guess that’s true to some extent. As we grow out of babyhood, we gradually become aware of other people, and our concept of existence evolves into a view […] Read More

Use Their Terminology — Not Yours

A few months ago I was a speaker in front of a group of CIOs, discussing some of the issues facing IT organizations. One of the CIOs asked me what he could do to better communicate his problems to his business users, who seemed to have trouble understanding the difficulties associated with making changes to […] Read More

Julia Roberts, Training Wheels, and Bureaucracy

What do the three things in the title of this article have in common? Julia Roberts In the movie Mona Lisa Smile, there’s a scene in which a Wellesley instructor played by Julia Roberts shows the class a painting, and asks them whether or not it’s any good. Up until this point all of the […] Read More

If you haven’t been involved in an acquisition, then wait a few months; it eventually happens to all of us. In preparation for that event, it’s useful to get an understanding of why companies do acquisitions, so that you can anticipate the effect that an acquisition will have on you. I’ve been lucky enough to […] Read More

In my previous newsletter I explained why ROI isn't working in most businesses. Based on comments I received from readers, I want to quickly point out that I don't believe that the "game players" I mentioned are bad people, in spite of my use of the word "crime" in the article. I believe that everyone […] Read More

Experience, Knowledge, Wisdom, and Better

I’m writing this on my birthday. Birthdays are a pretty arbitrary measure of aging—the earth has made some number of revolutions around the sun since I was born. Time passes, and our experience grows. But it’s not our experience that counts in life as much as what we do with it. Do we learn from […] Read More

IT is a lot like Gift Giving

It’s that time of the year when many of us are thinking about finding appropriate holiday gifts for loved ones. The other day it struck me that there are similarities between the gift giving process and the profession of Information Technology (IT). Here are my thoughts about the philosophy of gift-giving as it relates to […] Read More

On Time at the Wrong Restaurant

A friend of mine struggled with bad weather and worse traffic to make his way across town, arriving just in time for a scheduled lunch meeting. Unfortunately, he had misunderstood his calendar, and he was at the wrong restaurant. When he told me about it the next day, it struck me how his predicament is […] Read More

Do you want? A more satisfied boss ... Less stress ... More successful projects ... Infrastructure savings ... Enhanced leadership ... Low risk solutions ... This two-page article gives you some proven approaches for reaching these goals, along with some comments about how you can achieve them. It's a check list for the kinds of […] Read More

Like many of you, I travel a lot. Some of the travel requires me to wear business suits, and I’ve had to learn how to pack a suit coat so that it’s wearable when I unpack it. Years ago I learned the secret, but it recently occurred to me that the secret of packing a […] Read More

IT Doesn’t Matter?

There is an article in the May, 2003 issue of Harvard Business Review with the disturbing title “IT Doesn’t Matter.” Yet despite its inflammatory title, the article is highly supportive of today’s information technology, comparing it to the likes of electricity, transportation and telecommunication in its importance to business, and declaring it "the backbone of […] Read More

In last month's newsletter, I said that Information Technology (IT) is about people and change, and that software and hardware are just a means to an end. However, some of you are operating under the impression that the IT organization itself is just a means to an end. To use an analogy, some of you […] Read More

According to a recent study by the Standish Group, only 29% of Information Technology (IT) projects are completed on time and within budget. I believe that a large number of the remaining 71% of projects get in trouble because they don't adequately consider the human side of the projects. Good CIOs recognize that Information Technology […] Read More

How can you focus your use of information technology for increased business benefit? Initial implementations of information technology in business almost always focus on cost reduction; it's been that way ever since computers were first invented. But cost reduction is only one of seven different ways that IT can improve your business, and if you're […] Read More

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