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Management

Why ROI Isn’t Working

ROI (Return on Investment) is the most common and popular method for project ranking, both in IT and elsewhere. But ROI isn’t working in most companies, and as a result, businesses are making bad project decisions. In this article I’ll explain why ROI isn’t working. Then in next month’s newsletter I’ll tell you how you […] Read More

Hidden Consultants within your Organization

You’ve all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There’s some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along. But while you will listen to […] Read More

We live in a non-linear world but it’s funny how we keep forgetting that fact. Eating twice as much for dinner won’t make up for missing lunch. A runner who can do a 4 minute mile can’t do 10 miles in 40 minutes. If it takes two painters one day to paint a room, then […] Read More

I’ve got a speaking engagement in a month or so where I’m going to talk about “How to Reduce Risk in IT Projects.” In thinking about what I want to say in that presentation, it occurred to me that “risk” is an interesting word. We define the word as the uncertainty of bad things happening, […] Read More

When to Outsource and When to Offshore

The subject of outsourcing is in the news a lot lately, particularly when the outsourcing is done to a location outside your country. Based on my experience, a company should consider outsourcing when one of the following criteria is met: The vendor can do the job better than your company, at a reasonable cost. The […] Read More

On Time at the Wrong Restaurant

A friend of mine struggled with bad weather and worse traffic to make his way across town, arriving just in time for a scheduled lunch meeting. Unfortunately, he had misunderstood his calendar, and he was at the wrong restaurant. When he told me about it the next day, it struck me how his predicament is […] Read More

3 Keys to Service Success

What do capability, motivation, and expectations have in common? All three are essential for a successful service organization, whether that organization is in Information Technology or in any other field. Capability Let’s use a help desk as an example. For such a service organization, capability includes the basic skills necessary to be able to answer […] Read More

Do you want? A more satisfied boss … Less stress … More successful projects … Infrastructure savings … Enhanced leadership … Low risk solutions … This two-page article gives you some proven approaches for reaching these goals, along with some comments about how you can achieve them. It’s a check list for the kinds of […] Read More

Get Off the Train, and Join the Fleet

I remember the first time I was in a management role, more than 25 years ago at Digital Equipment Corporation (DEC). I was a bit anxious because I had been put in charge of people who had been my peers. Then I surprised my new direct reports by asking them questions no one in management […] Read More

Like many of you, I travel a lot. Some of the travel requires me to wear business suits, and I’ve had to learn how to pack a suit coat so that it’s wearable when I unpack it. Years ago I learned the secret, but it recently occurred to me that the secret of packing a […] Read More

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