This newsletter contains the following articles:
- The Information Technology Merry-Go-Round
Stay in IT long enough, and you’ll find yourself repeating things like centralization and decentralization.
- Why Middle Managers are Important
The four roles of a middle manager, and where they often go wrong.
- User Training is Like a Joke
Humor can be based on misdirection. But it’s not funny when we misdirect our system users.