This newsletter contains the following articles:
- How to Create Misleading Statistics in 6 Easy Steps
Here are six ways to mislead other people with statistics. Learn them so you can avoid being fooled yourself.
- What does Folding a Suit have to do with IT?
Learn the secret of folding a suit, and how it applies to IT.
- 3 Keys to Service Success
Capability, motivation, expectations. Simple to say, but much harder to do.