This newsletter contains the following articles:
- How to Deal with Complaints — 7 Steps
7 ways to deal with a complaint, and when you shouldn’t try.
- How to Deal with Complainers — 2 Approaches
There are two types of complainers; you deal with each in a different way.
- Get Off the Train, and Join the Fleet
A different approach for motivating employees. It’s simple, and it works exceptionally well.