18 Things I Believe about Business — a Manifesto

July 22, 2009

I Believe … The best businesses are honest with their customers and their employees. The best companies have a win-win relationship with their customers and with their employees. Management is about focusing the work of the employees by assigning tasks which best align the company’s interests with the employees’ interests. Executive management is about focusing [...]

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New Tagline — IT’s all about the Business

July 21, 2009

I’ve changed the tagline in my blog header. It used to be “Insight for Current and Future IT Leaders.” Now it’s “Insight for Current and Future Business Leaders.” I took out the word “IT” and replaced it with the word “business.” Here’s why: For over six years I’ve been writing about lessons I’ve learned from [...]

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First-Time Manager Stories of Failure and Success

July 15, 2009

I’ve promoted scores of people into first-time manager positions. Some did well and some didn’t. Here are a few of their stories, with names changed and a few relevant facts altered to protect the individuals involved. Fred This was early in my career, and I didn’t have any experience in promoting people into management. But [...]

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Quotes of the Month – July, 2009

July 13, 2009

“Better be despised for too anxious apprehensions, than ruined by too confident security.” Edmund Burke (1729 – 1797), an Irish statesman, author, orator, political theorist, and philosopher “If I had to sum up in one word what makes a good manager, I’d say decisiveness. You can use the fanciest computers to gather the numbers, but [...]

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The Meaning of “Scalable” Needs to Change

July 8, 2009

The word “scalable” has been used in IT for over forty years. IBM used the word when they first talked about their 360 series of mainframe computers in the 1960′s. Since that time scalability has been a consideration in every aspect of computing: mainframes, minis, personal computers, servers, networks, proprietary systems, open systems, even smartphones. [...]

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What’s the Opposite of ROI? — How to Compare Cost-Cutting Opportunities

July 1, 2009

A lot of companies routinely use ROI (Return on Investment) to compare multiple projects competing for limited investment resource. But what do these same companies use during a bad economy when they’re trying to figure out where to make cuts? How do you compare multiple opportunities for cost cutting? Recently I moderated a group discussion [...]

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How to Become a Manager — 13 Skills You’ll Need

June 24, 2009

In a recent article I wrote about why you might want to be a manager. If that’s what you want, here’s my list of the 13 skills you’ll need: 1. Communication There’s a lot of communication when you’re a manager. You have to communicate with each of your employees. You have to communicate “sideways” with [...]

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How to Justify Security Investment

June 18, 2009

In March of 2009 I was the speaker at a SIM Meeting in Dallas. In the Q&A at the end, a young security manager asked me a question. He said that he has succeeded in making his company’s infrastructure good enough that they have no problems with security breaches, data leaks, viruses, or any of [...]

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Why Do You Want to Be a Manager?

June 12, 2009

There are a lot of bad stereotypes associated with management — the TV show “The Office” illustrates many of the stereotypes on a weekly basis. But there are advantages to being in management, so I thought I would write a bit about management for those of you who are still in individual contributor roles. And [...]

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Quotes of the Month – June, 2009

June 9, 2009

“People buy the shovel, but they want the hole.” Unknown “It’s much easier to point out the perils of the gap than to contribute to building the bridge.” Chris Brogan on Twitter “Confidence plus conviction equals huge influence every time.” Alan Weiss “Life is a moderately good play with a badly written third act.” Truman [...]

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Words and Phrases I’m Sick Of

June 5, 2009

I see and hear these words and phrases all the time, but it has gotten to the point where they’ve lost their meaning for me — maybe for you as well. Let’s start with some oldies but goodies then work up to something more current. Synergy This used to be the consultant’s ultimate goal. Synergy [...]

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See People for Who They Are — Not for the Roles They Play

May 29, 2009

We all have a tendency to define ourselves by the roles we play. The first part of almost every new conversation between strangers is asking the question, “What do you do?” We then use the answer to that question to apply a stereotype to the person. If the person answers, “I’m a doctor,” then we [...]

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Organization Transplant Claims Another Victim

May 22, 2009

How a New CEO Affects the CIO A few weeks ago I ran into a CIO I hadn’t seen in a few months.  The last time I had seen him we talked about his job situation.  The CEO he worked for had just been replaced, and the CIO and the new CEO were butting heads. [...]

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Don’t Let the Notes Get in the Way of the Music

May 15, 2009

I went to my grandson’s piano recital last weekend.  He’s just seven (almost eight) and he’s really good for his age.  His part of the recital was only a few minutes, but the entire recital lasted two hours so we listened to a lot of other kids before and after my grandson. What struck me [...]

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The Quest for a Quest

May 4, 2009

I’m fond of fiction; I read a lot of books and watch a lot of movies. I think that a large part of the appeal of fiction comes from the single-minded focus of the principal characters in the plot. When the hero of the book or movie is trying to track down a secret or [...]

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Quotes of the Month – May, 2009

May 4, 2009

“The only lifelong, reliable motivations are those that come from within, and one of the strongest of those is the joy and pride that grow from knowing that you’ve just done something as well as you can do it.” Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality – “Innovation has nothing to do with how [...]

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IT in a Bad Economy is like Playing the Game Jenga

April 11, 2009

Have you ever played Jenga, a game marketed by Hasbro? In the game you have 54 wood blocks and you start by stacking them in rows of three at alternating right angles to build an 18-level tower (for more details and illustrations, click here) . Then you take turns removing a block from a lower [...]

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Sponsors Wanted

April 11, 2009

Along with the blog comes an opportunity for sponsorship. I’ve had a few sponsors on my site all along. I have links to Amazon for a few books that I’ve found useful, occasionally I’ll recommend a product that I’ve enjoyed like the Amazon Kindle. And I’ve hosted a few Google ads here and there. I’m [...]

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I’m switching to a blog format

April 11, 2009

With this issue I’m starting my seventh year of writing monthly articles for CIO’s. In those seven years email newsletters have become less common, and blogs have taken over.

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Quotes of the Month – April, 2009

April 11, 2009

“The game of life is not so much in holding a good hand as playing a poor hand well.” H. T. Leslie — “The loftier the building, the deeper must the foundation be laid.” Thomas Kempis, (ca.1380 – 1471), a late Medieval Catholic monk and author of The Imitation of Christ, one of the best [...]

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How Unappreciative We Are of New Technology

March 12, 2009

YouTube Video of Comedian Louis CK on Late Night with Conan O’Brien [Sorry -- it looks like the video is no longer available on YouTube. If anyone finds another copy somewhere, please let me know.] Hilarious and so true!

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Why CIO’s Have to Work Harder Than Other Executives

March 10, 2009

I was having dinner with a CIO who had retired after a long and distinguished career. The conversation had been mostly small talk, but suddenly a thought occurred to him, and he sat up straight in his chair. “Why is it,” he asked vehemently, “that CIO’s have to work so much harder than every other [...]

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Quotes of the Month – March, 2009

March 10, 2009

“The character of a man is known from his conversations.” Menander (342 BC – 291 BC), Greek dramatist – “When you really trust someone, you have to be okay with not understanding some things.” Real Live Preacher, Real Live Preacher weblog, 07-08-04 – “Much learning does not teach understanding.” Heraclitus (ca 535 BC – 475 [...]

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How to Buy an IT Product

February 10, 2009

Suppose your IT organization is in the market for a new IT product (or service, but I’ll use the word “product” here to simplify the discussion). It could be a computer, network device or other hardware item, or it could be a software package or SaaS (software as a service). Regardless of what you’re looking [...]

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Quotes of the Month – February, 2009

February 10, 2009

“We must give lengthy deliberation to what has to be decided once and for all.” [like cornerstone architectural products] Publilius Syrus (~100 BC), a Latin writer of maxims – “When it is not necessary to make a decision, it is necessary not to make a decision.” Lucius Cary, 2nd Viscount Falkland (c. 1610 – 1643), [...]

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IT Alignment is Simple, Part 2

January 13, 2009

In last month’s newsletter I talked about business/IT alignment, explained the problem, and gave you the 7 criteria for achieving IT alignment. This month I’ll give you some tips for better and easier IT alignment. I’ll start with a five-step process to change your IT budget to better support alignment. First, let’s clean up maintenance [...]

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Quotes of the Month – January, 2009

January 13, 2009

“Cui Bono Fuerit” (“Whom did it benefit?”) Gaius Cassius Longinus (before 85 BC – October 42 BC), a Roman senator, the prime mover in the conspiracy against Julius Caesar, and the brother in-law of Brutus – “He is great who confers the most benefits.” Ralph Waldo Emerson (1803 – 1882), American essayist, poet, and leader [...]

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IT Alignment is Simple, Part 1

December 9, 2008

Results of the latest SIM CIO Survey were announced at SIMposium 2008. Once again, “IT and Business Alignment” was number 1 on the list of top IT management concerns (it’s been number 1 for a lot of years). It’s amazing to me that CIO’s haven’t yet learned how to solve the IT alignment problem, so [...]

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Quotes of the Month – December, 2008

December 9, 2008

“An intellectual says a simple thing in a hard way. An artist says a hard thing in a simple way.” Charles Bukowski (1920 – 1994), German American poet, novelist, and short story writer – “After all, life is really simple; we ourselves create the circumstances that complicate it.” Author Unknown – “Making the simple complicated [...]

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Turn Left at the Last Traffic Light

November 11, 2008

It happened a while ago – before GPS devices, and before Google Maps or Mapquest. I was trying to drive to an address in a small town and I did what reasonable people did back then: I asked someone at a gas station for directions. One detail from the directions stands out in my memory: [...]

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Quotes of the Month – November, 2008

November 11, 2008

“Traffic signals in New York are just rough guidelines.” David Letterman (1947 – ) – “Fortunately, the second-to-last bug has just been fixed.” Ray Simard – “When anyone asks me how I can best describe my experience in nearly forty years at sea, I merely say, uneventful. Of course there have been winter gales, and [...]

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No Programmer Left Behind?

October 14, 2008

1. Tests I’ve always been pretty good at taking tests; I guess you could say I have a gift for “quizmanship.” But on a 1 – 10 scale, I would probably rate myself a 6 or 7 on the geek-o-meter. I’m not up there with some of the kids I once went to school with, [...]

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Quotes of the Month – October, 2008

October 14, 2008

“An intelligence test sometimes shows a man how smart he would have been not to have taken it.” Laurence J. Peter (1919 – 1988), an educator and “hierarchiologist,” best known to the general public for the formulation of The Peter Principle: Why Things Always Go Wrong. – “Consistency requires you to be as ignorant today [...]

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How Does Outsourcing Affect Span of Control?

September 9, 2008

Two months ago I did an article on span of control, pointing out some of the variables that make an IT manager’s span of control so unlikely to conform to any consultant-recommended norm. I received a number of positive emails about the article, but one email in particular asked about a different kind of span [...]

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Quotes of the Month – September, 2008

September 9, 2008

“The national budget must be balanced. The public debt must be reduced; the arrogance of the authorities must be moderated and controlled. Payments to foreign governments must be reduced, if the nation doesn’t want to go bankrupt. People must again learn to work, instead of living on public assistance.” Cicero (106 BC – 43 BC), [...]

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9 Ways to Reduce Business IT Expense

August 12, 2008

Last month I got a lot of positive feedback about the timeliness of my newsletter topic, “The Right Span of Control Isn’t a Number,” so this month I’ve written another newsletter article dealing with today’s problems. In our current economy there is a high likelihood that you’ve been asked to “tighten your belt” and cut [...]

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The Right Span of Control Isn’t a Number

July 8, 2008

In my June, 2007 newsletter article I talked about how to organize IT, but I didn’t address one of the questions that keeps coming up during a bad economic climate: how do we deal with executives who want to cut the number of IT managers by increasing the span of control for each manager? Span of [...]

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3 Things Your CEO Wants to Know

June 10, 2008

A lot of people who move up through an IT organization are surprised to find that the higher in the IT organization they get, the less the job is about technology. At the very top of the IT organization in the CIO role, the focus isn’t on IT at all – it’s on doing the [...]

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15 Career Mistakes

May 13, 2008

I’ve written other newsletter articles about careers (see the links throughout this article as well as at the end of the article), but until now I’ve never specifically written an article about career mistakes. I think the subject has been too personal – I’ve made a lot of these career mistakes myself, and it’s hard [...]

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Questioning IT Realignment — Should IT be Centralized?

April 8, 2008

One of my newsletter readers sent me an interesting question: “I was wondering if you have insights on the attitude of managers on the business side towards the re-alignment of IT. I can imagine that managers at the business side tend to resist giving up (overly) customized IT, since the short-term performance of their individual [...]

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How to Help Your Help Desk

March 11, 2008

Almost all IT organizations have a Help Desk, and yet it always amazes me how many of those organizations think that the Help Desk has only one purpose: to help system users with problems. In fact the Help Desk also serves a second critical purpose: to tell you what your problems are so that you [...]

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Information Technology is like the Stock Market

February 12, 2008

Success in IT is a lot like success in the stock market. People who don’t understand the stock market sometimes think that there’s a “right” price for a stock based on some elaborate and mystical formula. Similarly, people who don’t understand IT sometimes think there’s an objective way to measure an IT organization that will [...]

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8 Ways to Find IT Talent for an Undesirable Location

January 8, 2008

Last month I did some work for a company that has manufacturing plants in a number of rural locations. The IT managers who work in those locations complained about how difficult it is to hire IT people, partly because of the locations and partly because of the image of manufacturing being a dirty industry. Here [...]

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How to Stop a Runaway Project

December 11, 2007

What do you think when you hear the phrase “runaway project”? When I hear the phrase, it reminds me of movies I’ve watched where there’s a runaway car hurtling down a steep mountain road with no brakes, barely hanging on around each curve. Or maybe you think of a runaway train, flying down the track [...]

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Thrasher’s Hierarchy of Business IT Needs

November 13, 2007

I recently attended an IT panel discussion where one of the attendees asked the panel what IT initiatives are strategic to the business. There was a brief debate about what “strategic” means, and I came to the conclusion that it’s impossible to tell whether or not a specific IT initiative is strategic to a particular [...]

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10 Reasons You Need an IT Architect

October 9, 2007

Every IT organization needs skilled architects who are experienced in designing systems, databases, networks and user interfaces. In this article I’ll give you 10 reasons. 1. Architecture is critically important to IT. Let’s start with a definition. In my book, Boiling the IT Frog, I explain the IT use of the word “architecture” this way: For [...]

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How Do You Talk to a CIO?

September 11, 2007

Last week I was interviewed by a writer from a popular business magazine. He wanted my views on the question, “How do you talk to a CTO or CIO?” It’s an interesting question, and what makes it most interesting to me is that I’ve never heard anyone ask the question about any other senior executive [...]

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Advice for New Managers on How to Avoid Harwell’s Laws

August 14, 2007

In 2004 I wrote a tongue-in-cheek essay called “Harwell’s Unfortunate Laws of Human Organizational Behavior.” I put it on my web site, but I just sent the link to a few close friends. Frankly, I thought the content of the essay was too different from my normal, more up-beat type of article. But I was [...]

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You’ve Got to Specialize

July 10, 2007

If I’ve learned anything in life, it’s that being “well-rounded” is a sure path to mediocrity. You’re much more likely to achieve career success if you get really good in one area than if you achieve moderate mastery in a number of different areas. That’s true even for managers and executives. You may not think [...]

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How to Organize IT

June 12, 2007

I’m frequently asked the question, “how should IT be organized?” Let me start by saying there is no right answer, at least no answer that’s right for all situations. There are a lot of different aspects of the IT organization issue, and I address some of them in this article. Where should IT report? Where IT reports [...]

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