6 Things I’d Like to Tell Your Boss about IT

November 25, 2009

I wrote a book on this subject but it focused on the management and leadership aspects of IT — not the technical stuff. Now I’m looking at doing a two-day class on IT for business executives. I’ll include the stuff from my book, but I’m trying to identify the technical topics that I should also [...]

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Getting Ready to Move using Push and Pull

November 18, 2009

My wife and I have decided to move. We originally picked our home location because it was equidistant between my work and my wife’s work. But I work from home now and my wife is retiring, so there’s no longer a good reason to stay here. Instead, we’re going to be looking for a house [...]

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The 7 Biggest Challenges of a Manager

November 11, 2009

I’ve previously written about why you might want to be a manager and the 13 skills needed by a manager. This article explains the seven biggest challenges faced by a manager. 1. Achieving a Stretch Goal The organization you’re managing is responsible for something — whether it’s performing a business process, supporting some other organization, [...]

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8 Reasons Businesses Can’t Connect Business Strategy and IT Strategy

November 4, 2009

Last week I met with a client to discuss a presentation I’m going to do for his company. The client company has a good process in place for business strategy, and they have the beginnings of an IT strategy. But they’re having difficulty connecting the business strategy and the IT strategy, and they want me [...]

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Have You “Pulled Your Goalie” in IT?

October 28, 2009

I lived in Boston during the height of the Bobby Orr days, and I got caught up in the enthusiasm that Boston felt for their Bruins. I had never seen ice hockey before I moved to Boston, and I learned the game by watching the Bruins win the Stanley Cup. One of the intriguing tactics [...]

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We’re All Biased — Learn from It

October 21, 2009

Last week I posted an article about whether younger “digital natives” or older “digital immigrants” are better at IT. In responses I saw on Reddit or that I received directly, I noticed a pattern: 1. A lot of people were disappointed (to put it mildly) that I didn’t draw a conclusion in favor of one [...]

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Who’s Better at IT? Younger Digital Natives or Older Digital Immigrants?

October 14, 2009

I was asked this question at a recent speaking engagement in Utah, and I’ve thought about it a bit more since then. “Digital natives” are people who grew up using digital technology; they used computers as children and so they never lived in a non-computer world. “Digital immigrants” grew up in a world that didn’t [...]

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Speaking Thursday, October 8th in Salt Lake City, Utah

October 5, 2009

I’ll be speaking Thursday, October 8, 2009  at a lunch meeting of the Society for Information Management (SIM) in Salt Lake City, Utah.  The topic is “How to Demystify IT for your CEO,” and I’ll be going over a lot of the material from my book.  If you’re in Salt Lake City and you want [...]

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10 Ways to Find the Truth

September 30, 2009

In my previous post I talked about the problem of determining the truth in current events (and in other areas) when we’re faced with conflicting views from thousands of media and Internet sources. In this post I’ll offer some advice for dealing with the problem: 1. Become more conscious of the assumptions that you’ve been [...]

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What Ever Happened to the “Truth”?

September 23, 2009

I grew up in the 1950′s and 1960′s when there were just three TV channels, two local daily newspapers, a few local radio stations, and no cable or satellite TV. There were no personal computers — let alone the Internet — and so our news sources were pretty limited. We each picked our standard of [...]

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In with the New — Out with the Old. A Conservation Approach to IT

September 16, 2009

Many years ago my sister Mary taught me a valuable lesson. At the time she and her husband lived in a very small apartment. But each time I visited her I was amazed by how neat everything was. There were no overflowing bookshelves, no overstuffed closets and pantries, and none of the usual clutter of [...]

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What is Cloud Computing? And Why Should You Care?

September 9, 2009

Note: This article is intended for a business audience.  For a technical explanation of cloud computing, see the sidebar below the business article. To the non-technical among us, “cloud computing” may sound like something vague and amorphous. After all, it’s a cloud, right? So that means it’s something that’s insubstantial, floating in the sky. If [...]

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12 More Ways to Spot IT Lies and Omissions in Due Diligence

September 2, 2009

I talked about Due Diligence in a previous article, and gave you 13 ways to spot lies and deception.  Here’s an additional list that’s specific to Information Technology, although you can probably see parallels in other types of due diligence: 12 More Ways to Spot IT Lies and Omissions The current solution doesn’t scale up [...]

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13 Ways to Spot Lies and Omissions in Due Diligence

August 26, 2009

We all do due diligence.  Some of us do it in mergers and acquisitions (M&A).  Some of us do it when we’re getting ready to make a major purchase like a house or a car, or when we’re getting ready to sign a contract for major home repair.  Due diligence is the research you do [...]

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IT Marriage Counseling

August 19, 2009

I’ve been comparing the IT/Business relationship to a marriage for a while now. In Chapter 12 of my book, I said: Secret 28: The Information Technology organization is your partner in creating and managing systems and data, with shared responsibilities. That partnership can be like a marriage, with both marriage partners working together to make [...]

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Irreconcilable Differences and Runaway Projects

August 12, 2009

A runaway project is like a married couple on the brink of divorce.  There are two opposing points of view, both sides are usually angry, each side blames the other, legal action is imminent, and a lot of time and money is being wasted. So why do projects go into a runaway mode? It’s usually [...]

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The World’s Economic Problems are Like 2 Cross-Wired Thermostats

August 5, 2009

Many years ago I did some work at a newly built manufacturing plant in Phoenix. The new plant was having trouble with its air conditioning system  — the administrative offices were too cold and the manufacturing shop floor was too hot. While I was there it was discovered that a mistake had been made during [...]

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4 Reasons We Disagree, and What to Do About It

July 29, 2009

You’re trying to get a new project approved, and you’re having trouble. Or you’re trying to get an employee to do things your way, and the employee keeps fighting you. Both these situations are disagreements, and the process to deal with them is similar. Why Do We Disagree? Let’s start with individual disagreements. When two [...]

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18 Things I Believe about Business — a Manifesto

July 22, 2009

I Believe … The best businesses are honest with their customers and their employees. The best companies have a win-win relationship with their customers and with their employees. Management is about focusing the work of the employees by assigning tasks which best align the company’s interests with the employees’ interests. Executive management is about focusing [...]

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New Tagline — IT’s all about the Business

July 21, 2009

I’ve changed the tagline in my blog header. It used to be “Insight for Current and Future IT Leaders.” Now it’s “Insight for Current and Future Business Leaders.” I took out the word “IT” and replaced it with the word “business.” Here’s why: For over six years I’ve been writing about lessons I’ve learned from [...]

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First-Time Manager Stories of Failure and Success

July 15, 2009

I’ve promoted scores of people into first-time manager positions. Some did well and some didn’t. Here are a few of their stories, with names changed and a few relevant facts altered to protect the individuals involved. Fred This was early in my career, and I didn’t have any experience in promoting people into management. But [...]

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Quotes of the Month – July, 2009

July 13, 2009

“Better be despised for too anxious apprehensions, than ruined by too confident security.” Edmund Burke (1729 – 1797), an Irish statesman, author, orator, political theorist, and philosopher “If I had to sum up in one word what makes a good manager, I’d say decisiveness. You can use the fanciest computers to gather the numbers, but [...]

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The Meaning of “Scalable” Needs to Change

July 8, 2009

The word “scalable” has been used in IT for over forty years. IBM used the word when they first talked about their 360 series of mainframe computers in the 1960′s. Since that time scalability has been a consideration in every aspect of computing: mainframes, minis, personal computers, servers, networks, proprietary systems, open systems, even smartphones. [...]

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What’s the Opposite of ROI? — How to Compare Cost-Cutting Opportunities

July 1, 2009

A lot of companies routinely use ROI (Return on Investment) to compare multiple projects competing for limited investment resource. But what do these same companies use during a bad economy when they’re trying to figure out where to make cuts? How do you compare multiple opportunities for cost cutting? Recently I moderated a group discussion [...]

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How to Become a Manager — 13 Skills You’ll Need

June 24, 2009

In a recent article I wrote about why you might want to be a manager. If that’s what you want, here’s my list of the 13 skills you’ll need: 1. Communication There’s a lot of communication when you’re a manager. You have to communicate with each of your employees. You have to communicate “sideways” with [...]

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How to Justify Security Investment

June 18, 2009

In March of 2009 I was the speaker at a SIM Meeting in Dallas. In the Q&A at the end, a young security manager asked me a question. He said that he has succeeded in making his company’s infrastructure good enough that they have no problems with security breaches, data leaks, viruses, or any of [...]

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Why Do You Want to Be a Manager?

June 12, 2009

There are a lot of bad stereotypes associated with management — the TV show “The Office” illustrates many of the stereotypes on a weekly basis. But there are advantages to being in management, so I thought I would write a bit about management for those of you who are still in individual contributor roles. And [...]

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Quotes of the Month – June, 2009

June 9, 2009

“People buy the shovel, but they want the hole.” Unknown “It’s much easier to point out the perils of the gap than to contribute to building the bridge.” Chris Brogan on Twitter “Confidence plus conviction equals huge influence every time.” Alan Weiss “Life is a moderately good play with a badly written third act.” Truman [...]

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Words and Phrases I’m Sick Of

June 5, 2009

I see and hear these words and phrases all the time, but it has gotten to the point where they’ve lost their meaning for me — maybe for you as well. Let’s start with some oldies but goodies then work up to something more current. Synergy This used to be the consultant’s ultimate goal. Synergy [...]

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See People for Who They Are — Not for the Roles They Play

May 29, 2009

We all have a tendency to define ourselves by the roles we play. The first part of almost every new conversation between strangers is asking the question, “What do you do?” We then use the answer to that question to apply a stereotype to the person. If the person answers, “I’m a doctor,” then we [...]

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Organization Transplant Claims Another Victim

May 22, 2009

How a New CEO Affects the CIO A few weeks ago I ran into a CIO I hadn’t seen in a few months.  The last time I had seen him we talked about his job situation.  The CEO he worked for had just been replaced, and the CIO and the new CEO were butting heads. [...]

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Don’t Let the Notes Get in the Way of the Music

May 15, 2009

I went to my grandson’s piano recital last weekend.  He’s just seven (almost eight) and he’s really good for his age.  His part of the recital was only a few minutes, but the entire recital lasted two hours so we listened to a lot of other kids before and after my grandson. What struck me [...]

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The Quest for a Quest

May 4, 2009

I’m fond of fiction; I read a lot of books and watch a lot of movies. I think that a large part of the appeal of fiction comes from the single-minded focus of the principal characters in the plot. When the hero of the book or movie is trying to track down a secret or [...]

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Quotes of the Month – May, 2009

May 4, 2009

“The only lifelong, reliable motivations are those that come from within, and one of the strongest of those is the joy and pride that grow from knowing that you’ve just done something as well as you can do it.” Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality – “Innovation has nothing to do with how [...]

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IT in a Bad Economy is like Playing the Game Jenga

April 11, 2009

Have you ever played Jenga, a game marketed by Hasbro? In the game you have 54 wood blocks and you start by stacking them in rows of three at alternating right angles to build an 18-level tower (for more details and illustrations, click here) . Then you take turns removing a block from a lower [...]

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Sponsors Wanted

April 11, 2009

Along with the blog comes an opportunity for sponsorship. I’ve had a few sponsors on my site all along. I have links to Amazon for a few books that I’ve found useful, occasionally I’ll recommend a product that I’ve enjoyed like the Amazon Kindle. And I’ve hosted a few Google ads here and there. I’m [...]

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I’m switching to a blog format

April 11, 2009

With this issue I’m starting my seventh year of writing monthly articles for CIO’s. In those seven years email newsletters have become less common, and blogs have taken over.

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Quotes of the Month – April, 2009

April 11, 2009

“The game of life is not so much in holding a good hand as playing a poor hand well.” H. T. Leslie — “The loftier the building, the deeper must the foundation be laid.” Thomas Kempis, (ca.1380 – 1471), a late Medieval Catholic monk and author of The Imitation of Christ, one of the best [...]

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How Unappreciative We Are of New Technology

March 12, 2009

Video of Comedian Louis CK on Late Night with Conan O’Brien Hilarious and so true!

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Why CIOs Have to Work Harder Than Other Executives

March 10, 2009

I was having dinner with a CIO who had retired after a long and distinguished career. The conversation had been mostly small talk, but suddenly a thought occurred to him, and he sat up straight in his chair. “Why is it,” he asked vehemently, “that CIOs have to work so much harder than every other [...]

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Quotes of the Month – March, 2009

March 10, 2009

“The character of a man is known from his conversations.” Menander (342 BC – 291 BC), Greek dramatist – “When you really trust someone, you have to be okay with not understanding some things.” Real Live Preacher, Real Live Preacher weblog, 07-08-04 – “Much learning does not teach understanding.” Heraclitus (ca 535 BC – 475 [...]

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How to Buy an IT Product

February 10, 2009

Suppose your IT organization is in the market for a new IT product (or service, but I’ll use the word “product” here to simplify the discussion). It could be a computer, network device or other hardware item, or it could be a software package or SaaS (software as a service). Regardless of what you’re looking [...]

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Quotes of the Month – February, 2009

February 10, 2009

“We must give lengthy deliberation to what has to be decided once and for all.” [like cornerstone architectural products] Publilius Syrus (~100 BC), a Latin writer of maxims – “When it is not necessary to make a decision, it is necessary not to make a decision.” Lucius Cary, 2nd Viscount Falkland (c. 1610 – 1643), [...]

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IT Alignment is Simple, Part 2

January 13, 2009

In a previous article I talked about business/IT alignment, explained the problem, and gave you the 7 criteria for achieving IT alignment. This month I’ll give you some tips for better and easier IT alignment. I’ll start with a five-step process to change your IT budget to better support alignment. First, let’s clean up maintenance and [...]

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Quotes of the Month – January, 2009

January 13, 2009

“Cui Bono Fuerit” (“Whom did it benefit?”) Gaius Cassius Longinus (before 85 BC – October 42 BC), a Roman senator, the prime mover in the conspiracy against Julius Caesar, and the brother in-law of Brutus – “He is great who confers the most benefits.” Ralph Waldo Emerson (1803 – 1882), American essayist, poet, and leader [...]

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IT Alignment is Simple, Part 1

December 9, 2008

Results of the latest SIM CIO Survey were announced at SIMposium 2008. Once again, “IT and Business Alignment” was number 1 on the list of top IT management concerns (it’s been number 1 for a lot of years). It’s amazing to me that CIOs haven’t yet learned how to solve the IT alignment problem, so [...]

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Quotes of the Month – December, 2008

December 9, 2008

“An intellectual says a simple thing in a hard way. An artist says a hard thing in a simple way.” Charles Bukowski (1920 – 1994), German American poet, novelist, and short story writer – “After all, life is really simple; we ourselves create the circumstances that complicate it.” Author Unknown – “Making the simple complicated [...]

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Turn Left at the Last Traffic Light

November 11, 2008

It happened a while ago – before GPS devices, and before Google Maps or Mapquest. I was trying to drive to an address in a small town and I did what reasonable people did back then: I asked someone at a gas station for directions. One detail from the directions stands out in my memory: [...]

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Quotes of the Month – November, 2008

November 11, 2008

“Traffic signals in New York are just rough guidelines.” David Letterman (1947 – ) – “Fortunately, the second-to-last bug has just been fixed.” Ray Simard – “When anyone asks me how I can best describe my experience in nearly forty years at sea, I merely say, uneventful. Of course there have been winter gales, and [...]

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No Programmer Left Behind?

October 14, 2008

1. Tests I’ve always been pretty good at taking tests; I guess you could say I have a gift for “quizmanship.” But on a 1 – 10 scale, I would probably rate myself a 6 or 7 on the geek-o-meter. I’m not up there with some of the kids I once went to school with, [...]

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