Posts tagged as:

80/20

How to Help Your Help Desk

by Harwell on March 11, 2008

in Management

Almost all IT organizations have a Help Desk, and yet it always amazes me how many of those organizations think that the Help Desk has only one purpose: to help system users with problems. In fact the Help Desk also serves a second critical purpose: to tell you what your problems are so that you [...]

Tagged as: 80/20, Effectiveness, human nature, Management, Organizing

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What does Folding a Suit have to do with IT?

by Harwell on July 8, 2003

in IT/Business Alignment,Leadership,Management,Projects,Strategy

Like many of you, I travel a lot. Some of the travel requires me to wear business suits, and I’ve had to learn how to pack a suit coat so that it’s wearable when I unpack it. Years ago I learned the secret, but it recently occurred to me that the secret of packing a [...]

Tagged as: 80/20, alignment, cost, Effectiveness, Expectations, Focus, human nature, Leadership, Management, Objectives, perception, Product Selection, Productivity, Projects, requirements, Strategy

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