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Outsourcing

How to Sell to a CIO

In 2006 I wrote an article explaining a recommended sales approach for selling to a CIO. The article has been available as a downloadable PDF file since that time, but I thought it might be a good idea to have the text of that article available directly on my blog as well. And after my […] Read More

As a child, I read the story “The Emperor’s New Clothes” by Hans Christian Andersen. The story is one of the earliest known accounts of a trick that technology salespeople use all of the time. Let me first recap the story, and then I’ll explain the trick and how to deal with it. The Plot […] Read More

Taking Shadow IT Out of the Shadows, Part 2

In my previous post I described Shadow IT and the problems it causes. In this post I’ll describe some approaches that the formal IT organization can take to deal with Shadow IT, and I’ll give you some recommendations. 5 Approaches to Dealing with Shadow IT Most formal IT organizations take one of five different approaches […] Read More

If you’ve traveled much, then you’ve probably noticed that the more expensive, “better” hotels charge for WiFi while the same service is often included in the room rate at less expensive hotels.  This phenomenon probably seems odd to you — isn’t this the opposite of what you should expect? In this article I’ll provide an […] Read More

Future IT = Cloud + Mobile + Enterprise App Store

There’s been a lot of talk about cloud computing, and mobility has been in the news for years.  But apps and an enterprise app store are going to bring it all together to remake the face of IT. Cloud Computing Cloud computing is a method for delivering computing resource.  Its principal attributes are outsourced management, […] Read More

Why Cloud Computing is Good for Your Financials

Here’s the way most people justify automation of a manual process: they replace a high variable labor cost with a relatively fixed system cost.  I’ll illustrate using graphs, then show how cloud computing fits into the picture. Before: A Manual Labor-Intensive Process Before any automation, the financials for a manual process look like this: With […] Read More

What is Cloud Computing? And Why Should You Care?

Note: This article is intended for a business audience.  For a technical explanation of cloud computing, see the sidebar below the business article. To the non-technical among us, “cloud computing” may sound like something vague and amorphous. After all, it’s a cloud, right? So that means it’s something that’s insubstantial, floating in the sky. If […] Read More

I talked about Due Diligence in a previous article, and gave you 13 ways to spot lies and deception.  Here’s an additional list that’s specific to Information Technology, although you can probably see parallels in other types of due diligence: 12 More Ways to Spot IT Lies and Omissions The current solution doesn’t scale up […] Read More

The word “scalable” has been used in IT for over forty years. IBM used the word when they first talked about their 360 series of mainframe computers in the 1960’s. Since that time scalability has been a consideration in every aspect of computing: mainframes, minis, personal computers, servers, networks, proprietary systems, open systems, even smartphones. […] Read More

IT Alignment is Simple, Part 2

In a previous article I talked about business/IT alignment, explained the problem, and gave you the 7 criteria for achieving IT alignment. This month I’ll give you some tips for better and easier IT alignment. I’ll start with a five-step process to change your IT budget to better support alignment. First, let’s clean up maintenance and […] Read More

How Does Outsourcing Affect Span of Control?

Two months ago I did an article on span of control, pointing out some of the variables that make an IT manager’s span of control so unlikely to conform to any consultant-recommended norm. I received a number of positive emails about the article, but one email in particular asked about a different kind of span […] Read More

The Information Technology Merry-Go-Round

The world is full of cycles. There are stock market highs and lows, periods of good weather and bad weather, even apparent cycles of good luck and bad luck. Many of the people-related cycles are caused by basic human nature. The bad part of a cycle starts when we hear bad things about a particular […] Read More

When to Outsource and When to Offshore

The subject of outsourcing is in the news a lot lately, particularly when the outsourcing is done to a location outside your country. Based on my experience, a company should consider outsourcing when one of the following criteria is met: The vendor can do the job better than your company, at a reasonable cost. The […] Read More

In last month’s newsletter, I said that Information Technology (IT) is about people and change, and that software and hardware are just a means to an end. However, some of you are operating under the impression that the IT organization itself is just a means to an end. To use an analogy, some of you […] Read More

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