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IT is a lot like Gift Giving

It’s that time of the year when many of us are thinking about finding appropriate holiday gifts for loved ones. The other day it struck me that there are similarities between the gift giving process and the profession of Information Technology (IT). Here are my thoughts about the philosophy of gift-giving as it relates to […] Read More

3 Keys to Service Success

What do capability, motivation, and expectations have in common? All three are essential for a successful service organization, whether that organization is in Information Technology or in any other field. Capability Let’s use a help desk as an example. For such a service organization, capability includes the basic skills necessary to be able to answer […] Read More

Web services aren’t the answer, but you should use them anyway. I’ll tell you why. Let me start with a quick definition of web services. When you use web services, you allow software applications to communicate with each other using three technologies: HTTP, XML, and SOAP. HTTP is the primary protocol used for data transmission […] Read More

Like many of you, I travel a lot. Some of the travel requires me to wear business suits, and I’ve had to learn how to pack a suit coat so that it’s wearable when I unpack it. Years ago I learned the secret, but it recently occurred to me that the secret of packing a […] Read More

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