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stereotypes

As a child, I read the story “The Emperor’s New Clothes” by Hans Christian Andersen. The story is one of the earliest known accounts of a trick that technology salespeople use all of the time. Let me first recap the story, and then I’ll explain the trick and how to deal with it. The Plot […] Read More

12 Problems in IT Caused by the E-Myth

In 1986 a book called “The E-Myth” attracted a lot of attention. The “E” in “E-Myth” refers to entrepreneur, and according to the myth in Michael Gerber's book, if you’re good at a particular skill then you’ll do well starting a business which requires that skill. So, for example, if you’re a good cook then you’ll […] Read More

When I interview prospective candidates, I look for four key attributes: enthusiasm, curiosity, insight, and perspective. Here’s why: Enthusiasm Motivation is probably one of the most important attributes of a good employee, and the best kind of motivation comes from enthusiasm. Enthusiastic employees are eager to work. They volunteer for assignments. They work longer hours […] Read More

A Crisis is the End of an Illusion

Every morning I post a new quotation on Twitter, Facebook and Google+.  The quotation on February 9th, 2012 was from Jerry Weinberg, one of my mentors in the IT industry.  The quotation was: "It may look like a crisis, but it's only the end of an illusion." Many years ago, I copied this quotation to […] Read More

Grief and Disentangling

My wife Sharon passed away July 31st, and I would like to describe some of the thought process I’ve been going through for the last month. My wife’s death wasn’t sudden. She was diagnosed with ALS two years ago, and she’s been through a progressive loss of muscle control over various parts of her body. […] Read More

A Job A job is an exchange of work for money: for every hour you work, you get an hour of pay. Although you might derive some satisfaction from doing the job, and you might enjoy the people you work with, the reason you do the job is for the money.  If you win the […] Read More

We’re All Biased — Learn from It

Last week I posted an article about whether younger "digital natives" or older "digital immigrants" are better at IT. In responses I saw on Reddit or that I received directly, I noticed a pattern: 1. A lot of people were disappointed (to put it mildly) that I didn't draw a conclusion in favor of one […] Read More

I was asked this question at a recent speaking engagement in Utah, and I've thought about it a bit more since then. "Digital natives" are people who grew up using digital technology; they used computers as children and so they never lived in a non-computer world. "Digital immigrants" grew up in a world that didn't […] Read More

10 Ways to Find the Truth

In my previous post I talked about the problem of determining the truth in current events (and in other areas) when we're faced with conflicting views from thousands of media and Internet sources. In this post I'll offer some advice for dealing with the problem: 1. Become more conscious of the assumptions that you've been […] Read More

What Ever Happened to the “Truth”?

I grew up in the 1950s and 1960s when there were just three TV channels, two local daily newspapers, a few local radio stations, and no cable or satellite TV. There were no personal computers -- let alone the Internet -- and so our news sources were pretty limited. We each picked our standard of […] Read More

I talked about Due Diligence in a previous article, and gave you 13 ways to spot lies and deception.  Here's an additional list that's specific to Information Technology, although you can probably see parallels in other types of due diligence: 12 More Ways to Spot IT Lies and Omissions The current solution doesn't scale up […] Read More

We all do due diligence.  Some of us do it in mergers and acquisitions (M&A).  Some of us do it when we're getting ready to make a major purchase like a house or a car, or when we're getting ready to sign a contract for major home repair.  Due diligence is the research you do […] Read More

IT Marriage Counseling

I've been comparing the IT/Business relationship to a marriage for a while now. In Chapter 12 of my book, I said: Secret 28: The Information Technology organization is your partner in creating and managing systems and data, with shared responsibilities. That partnership can be like a marriage, with both marriage partners working together to make […] Read More

You're trying to get a new project approved, and you're having trouble. Or you're trying to get an employee to do things your way, and the employee keeps fighting you. Both these situations are disagreements, and the process to deal with them is similar. Why Do We Disagree? Let's start with individual disagreements. When two […] Read More

We all have a tendency to define ourselves by the roles we play. The first part of almost every new conversation between strangers is asking the question, "What do you do?" We then use the answer to that question to apply a stereotype to the person. If the person answers, "I'm a doctor," then we […] Read More

In 2004 I wrote a tongue-in-cheek essay called “Harwell’s Unfortunate Laws of Human Organizational Behavior.” I put it on my web site, but I just sent the link to a few close friends. Frankly, I thought the content of the essay was too different from my normal, more up-beat type of article. But I was […] Read More

The Politics of Information Technology

I’m writing this on November 7, 2006. That’s election day in the United States. During the last few months we’ve been besieged with television and radio advertising for candidates, and even recorded messages sent to our telephones. Now it’s time for all of the campaigning to end as we go to the polls to vote. […] Read More

5 Reasons Why IT People Love Lists

Ok, admit it. You’re reading this because you want to know the 5 reasons. That means that you’re probably like most IT people and you love lists yourself. Of course it’s not just IT people who love lists; it’s almost anyone who falls into the Myers-Briggs category called “Judging” which describes people who need structure […] Read More

Heroes Don’t Scale

“Hero” is one of those positive words that gives us mental images of rescuing children from burning buildings or saving troops from certain death. We admire, praise and imitate heroes; they set the standard for bravery and going "beyond the call of duty." But despite the personal admiration associated with heroism, there’s a dark side […] Read More

I don’t usually like to talk about stereotypes, but it occurred to me that the stereotype about men not asking for directions applies equally well to CIOs of both genders. So let me talk about why men don’t ask for directions, and I think we’ll find some lessons that will apply to senior executives as […] Read More

I don’t do job interviews well, at least not as an interviewee. But I do a great job when I’m on the interviewer side of the desk. And it’s partly because I’ve learned from my mistakes as an interviewee. What a lot of people don’t seem to realize is that interviewee performance is not at […] Read More

Hiring like a Jigsaw Puzzle

There are two basic approaches to hiring: Hiring like a jigsaw puzzle, and Hiring like an assembly line. Hiring like an assembly line is more common. When you work on an assembly line you have very little variation in what you do. One particular task might be to put a bolt into a hole and […] Read More

IT Lessons from a Waitress

I went out to dinner last night to a place I’ve gone hundreds of times, and I ordered a salad that I’ve ordered many times before. The salad wasn’t as good as it's been in the past: the lettuce was old, and the dressing was watery. When the waitress asked her usual question, “How is […] Read More

A few weeks ago there was an article in an Atlanta newspaper about George Kelling, the author of the book, Fixing Broken Windows: Restoring Order and Reducing Crime in Our Communities. Dr. Kelling has been called “the man who helped Rudy Giuliani turn around New York City” by refocusing some of the city’s priorities. As […] Read More

Logic isn’t always the Logical Choice

When we come into this world as babies, we believe that the earth revolves around us, and from the way that most parents treat their newborns, I guess that’s true to some extent. As we grow out of babyhood, we gradually become aware of other people, and our concept of existence evolves into a view […] Read More

Don’t Get Stuck in a Learning Stage

I've heard that we go through a progression of stages as we learn a new topic. Before starting to learn a topic, we’re so oblivious to the subject matter that we’re not even aware of what it’s about. We’re in Stage 1: we don’t know what we don’t know. Gradually, we become aware of our […] Read More

Julia Roberts, Training Wheels, and Bureaucracy

What do the three things in the title of this article have in common? Julia Roberts In the movie Mona Lisa Smile, there’s a scene in which a Wellesley instructor played by Julia Roberts shows the class a painting, and asks them whether or not it’s any good. Up until this point all of the […] Read More

Hidden Consultants within your Organization

You’ve all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There’s some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along. But while you will listen to […] Read More

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